中山管理評論

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中山管理評論  1999/9

第7卷英文特刊  p.555-568


題目
Managing Conflict In A Multicultural World Through Communication Strategies
Managing Conflict In A Multicultural World Through Communication Strategies
(633510655836406250.pdf 352KB)

作者
Erika Vora / Jay A. Vora/St. Cloud State University / St. Cloud, MN, USA
Erika Vora / Jay A. Vora/

St. Cloud State University / St. Cloud, MN, USA


摘要(中文)

(633510655835937500.pdf 91KB)

關鍵字(中文)


摘要(英文)

World wide competitive realities, international politics, high technology, and global economies have brought people with different cultural backgrounds and nations with different economic development stages together in an instant. Proximity, however, does not necessarily result in mutual understanding, especially when individuals of different cultures are required to work and negotiate with one another. This paper discusses a Five-Step Conflict Management Model - assessment, acknowledgment, attitude, action, analysis - to provide a theoretical framework for managing conflict across cultures effectively. A hypothetical case of a global corporation is presented to relate the applicability of the framework.

(633510655835937500.pdf 91KB)

關鍵字(英文)


政策與管理意涵


參考文獻