Sun Yat-Sen Management Review

  Journal Fullview

Sun Yat-Sen Management Review  1999/9

Vol. 7, 英文特刊  p.555-568


Title
Managing Conflict In A Multicultural World Through Communication Strategies
Managing Conflict In A Multicultural World Through Communication Strategies
(633510655836406250.pdf 352KB)

Author
Erika Vora / Jay A. Vora/St. Cloud State University / St. Cloud, MN, USA
Erika Vora / Jay A. Vora/

St. Cloud State University / St. Cloud, MN, USA


Abstract(Chinese)

(633510655835937500.pdf 91KB)

KeyWord(Chinese)


Abstract(English)

World wide competitive realities, international politics, high technology, and global economies have brought people with different cultural backgrounds and nations with different economic development stages together in an instant. Proximity, however, does not necessarily result in mutual understanding, especially when individuals of different cultures are required to work and negotiate with one another. This paper discusses a Five-Step Conflict Management Model - assessment, acknowledgment, attitude, action, analysis - to provide a theoretical framework for managing conflict across cultures effectively. A hypothetical case of a global corporation is presented to relate the applicability of the framework.

(633510655835937500.pdf 91KB)

KeyWord(English)


Policy and management implications
(Available only in Chinese)


References