Department of E-Learning Design and Management, National Chiayi University; Department of E-Learning Design and Management, National Chiayi University
直播的盛行創造許多網路名人與直播經濟現象。近年研究以意義轉移(meaning transfer) 觀點,以消費者意會來解釋名人如何創造經濟,但這些研究未能說明名人如何管理消費者的意會。本研究以詮釋型個案研究法,來探討直播主如何以直播實務來塑造消費者的意會。以Goffman 的劇場理論做為理論視角,本研究將直播實務視為前台演出,並探索直播主在後台對於舞台(即直播)、角色(即身為直播主)、與觀眾等層面的意會,來分析其如何管理觀眾印象。研究結果區分三種印象管理的演出,分別為偶像式、實力式、與領頭式演出。這三種演出中,直播主對於舞台、角色與觀眾的意會各有不同,而產生各異的印象管理目標與演出方式。本研究可深化現有直播研究、並對直播的經營提出新的洞見。
(168_M66db1b919e468_Abs.pdf(檔案不存在))直播、直播意會、直播實務、劇場理論、印象管理
As live streaming becomes popular, it creates lots of live streaming celebrities who make amount of market value to form a live-streaming economy. Current research investigates how celebrity can create economy by a meaning transfer perspective. The meaning transfer perspective suggests that consumers actively give cultural meaning to a celebrity and use this meaning to construct their self-concept. Although meaning transfer studies help to explain celebrity economy, it remains unclear that how celebrity manage the consumers’ sense-making process where the cultural meaning is created. To address this theoretical gap, this study applies the dramaturgical theory to reveal the process on how live streamers manage consumer’s sense-making by the live streaming practices. Specifically, we regard a live stream practice as a performance, and analyze the performance by live streamers’ sensemaking on “the stage” (i.e. the live streaming industry), on “the audience,” and on “the role-played” (i.e. the live streamer). Our findings identify three types of performances, including idols, masters, and opinion leaders. Our findings can deepen current understanding on live streaming practices and provide new insights for aim live streamers to leverage image management.
(168_M66db1b919e468_Abs.pdf(檔案不存在))Live Streaming, Sensemaking, Live Streaming Practice, Dramaturgical Theory, Image Management
自2020 年起,投稿本刊之文章,均不需提供政策與管理意涵。已接受但尚未刊登之文章則仍依原稿件格式撰寫。
朱彩馨,2015,「溫故不知新:半新科技的意會調適」,中山管理評論,23卷1期:137~183。 (Chu, T. H., 2015, “Restudying the Old Impede Learning the New: Sensemaking Adaptation of Semi-new Innovation,” Sun Yat-sen Management Review, Vol. 23, No. 1, 137-183.)
張志誠,2016,「有名靠名氣,沒名靠才氣:網路直播5個成功關鍵」,Cheers雜誌,192期,取自https://www.cheers.com.tw/article/article.action?id=5078186,訪問日期:2022年3月18日。 (Chang, C. C., 2016, “Being Famous Depends on Fame, Not Being Famous Depends on Talent: Five Keys To The Success of Webstreaming,” Cheers, Vol. 192, retrieved from: https://www.cheers.com.tw/article/article.action?id=5078186, accessed on March 18, 2022.)
曹家榮,2016,「網路直播經濟的兩個難題」,數位時代,取自https://www.bnext.com.tw/article/40743/BN-2016-08-28-205514-174,訪問日期:2021年10月22日。 (Tsao, C. R., 2016, “Two Difficulties in the Live Streaming Economy,” Business Next, retrieved from:
https://www.bnext.com.tw/article/40743/BN-2016-08-28-205514-174, accessed on October 22, 2021.)
許淑玉,2018,「趨勢觀察/直播平台夯 做大網紅經濟」,經濟日報,2018年7月11日,台北。 (Hsu, S. Y., 2018, “Trend Observation/Live Broadcasting Platform to Expand The Internet Celebrity Economy,” Economic Daily, 2018.7.11, Taipei.)
蔡孟傑,2016,「網紅經濟,直播大趨勢」,能力雜誌,2016年10月號,取自:https://www.inside.com.tw/article/7463-go-live-no,訪問日期:2021年10月22日。 (Tsai, M. J., 2016, “Internet Celebrity Economy, The General Trend of Live Broadcast,” Learning & Development, October 2016, retrieved from:
https://www.inside.com.tw/article/7463-go-live-now, accessed on October 22, 2021.)
Alvesson, M. and Sköldberg, K., 2009, Reflexive Methodology: New Vistas for Qualitative Research, 2nd, Thousand Oaks: Sage.
Banister, E. N. and Cocker, H. L., 2014, “A Cultural Exploration of Consumers’ Interactions and Relationships with Celebrities,” Journal of Marketing Management, Vol. 30, No. 1-2, 1-29.
Belch, G. E. and Belch, M. A., 2007, Advertising and Promotion: An Integrated Marketing Communications Perspective, 12th, New York: McGraw Hill.
Boorstin, D. J., 1992, The Image: A Guide to Pseudo-Events in America. 1st, New York: Vintage.
Brommelsiek, M., Kanter, S. L., and Sutkin, G., 2020, “An Ethnographic Study Examining Attending Surgeon Persona in the Operating Room and Influence on Interprofessional Team Action,” Journal of Interprofessional Education & Practice, Vol. 20, 100359.
Buttle, H., Raymond, J. E., and Danziger, S., 2000, “Do Famous Faces Capture Attention?” Advances in Consumer Research, Vol. 27, 245.
Cheng, E., 2021. “Chinese Livestreamers Can Rake in Billions of Dollars in Hours. How Long Will It Last?” CNBC, retrieved from:
https://www.cnbc.com/2021/11/16/chinese-livestreamers-can-rake-in-billions-of-dollars-in-hours-how-long-will-it-last.html, accessed on September 24, 2022.
Corrigan, L. T., 2018, “Budget Making: The Theatrical Presentation of Accounting Discourse,” Critical Perspectives on Accounting, Vol. 55, 12-32.
Dutton, J. E., Worline, M. C., Frost, P. J., and Lilius, J., 2006, “Explaining Compassion Organizing,” Administrative Science Quarterly, Vol. 51, No. 1, 59-96.
Escalas, J. E. and Bettman, J. R., 2017, “Connecting with Celebrities: How Consumers Appropriate Celebrity Meanings for a Sense of Belonging,” Journal of Advertising, Vol. 46, No. 2, 297-308.
Goffman, E., 1956, The Presentation of Self in Everyday Life, 1st, New York: Anchor.
Hamilton, W., Garretson, O., and Kerne, A., 2014, “Streaming on Twitch: Fostering Participatory Communities of Play within Live Mixed Media.”, Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, Toronto Ontario Canada.
Hung, K., 2014, “Why Celebrity Sells: A Dual Entertainment Path Model of Brand Endorsement,” Journal of Advertising, Vol. 43, No. 2, 155-166.
Johnson, M. R. and Woodcock, J., 2019, “And Today’s Top Donator Is: How Live Streamers on Twitch.Tv Monetize and Gamify Their Broadcasts,” Social Media + Society, Vol. 5, No. 4, 4-10.
Kahle, L. R. and Homer, P. M., 1985, “Physical Attractiveness of Celebrity Endorser: A Social Adaptation Perspective,” Journal of Consumer Research, Vol. 11, No. 4, 954-961.
Klimmt, C., Hartmann, T., and Schramm, H., 2004, “Parasocial Interactions and Relationships” in Bryant, J. and Vorderer, P. (eds.), Psychology of Entertainment, 1st edition, Mahwah, NJ: Erlbaum, 291-313.
Krisnawati, E., 2020, “Dramaturgical Analysis of Vlogger’s Impression Management on Social Media,” Komunikator, Vol. 12, No. 1, 55-66.
Laverty, S. M., 2003, “Hermeneutic Phenomenology and Phenomenology: A Comparison of Historical and Methodological Considerations,” International Journal of Qualitative Methods, Vol. 2, No. 3, 21-35.
Lee, H.-H. M., 2016, “Making of Celebrities: A Comparative Analysis of Taiwanese and American Fashion Bloggers,” Advances in Consumer Research, Vol. 44, 319-323.
Lunardo, R., Gergaud, O., and Livat, F., 2015, “Celebrities as Human Brands: An Investigation of the Effects of Personality and Time on Celebrities’ Appeal,” Journal of Marketing Management, Vol. 31, No. 5-6, 685-712.
Mason, J., 2002, Qualitative Researching, 2nd, London: Sage.
McCracken, G., 1986, “Culture and Consumption: A Theoretical Account of the Structure and Movement of the Cultural Meaning of Consumer Goods,” Journal of Consumer Research, Vol. 13, No. 1, June, 71-84.
O’Guinn, T. C., 1991, “Touching Greatness: The Central Midwest Barry Manilow Fan Club” in Belk, R. W. (ed.), Highways and Buyways: Naturalistic Research from the Consumer Behavior Odyssey, 1st edition, Provo, UT: Association for Consumer Research, 102-111.
Ohanian, R., 1990, “Construction and Validation of a Scale to Measure Celebrity Endorsers’ Perceived Expertise, Trustworthiness, and Attractiveness,” Journal of Advertising, Vol. 19, No. 3, 39-52.
Patton, M. Q., 1990, Qualitative Evaluation and Research Methods, 2nd, Newbury Park: Sage.
Perkiss, S., Bernardi, C., Dumay, J., and Haslam, J., 2021, “A Sticky Chocolate Problem: Impression Management and Counter Accounts in the Shaping of Corporate Image,” Critical Perspectives on Accounting, Vol. 81, 102229.
Schechner, R., 1973, “Drama, Script, Theatre, and Performance,” The Drama Review, Vol. 17, No. 3, 5-36.
Solomon, J. F., Solomon, A., Joseph, N. L., and Norton, S. D., 2013, “Impression Management, Myth Creation and Fabrication in Private Social and Environmental Reporting: Insights from Erving Goffman,” Accounting, Organizations and Society, Vol. 38, No. 3, 195-213.
Strauss, A. and Corbin, J., 1994, “Grounded Theory Methodology; an Overview” in Denzin, N. K. and Lincoln, Y. S. (eds.), Handbook of Qualitative Research, 3rd edition, Thousand Oaks, CA: Sage, 273-285.
Wang, X., 2020, “Research on the Development of Live Streaming Industry of E-Business under Web Celebrity Economy.”, Proceedings of the 4th International Conference on E-Business and Internet (ICEBI 2020), Singapore, Singapore.
Weick, K. E., 1995, Sensemaking in Organizations, 1st, Thousand Oaks: Sage.