Sun Yat-Sen Management Review

  Journal Fullview

Sun Yat-Sen Management Review  1998/12

Vol. 6, No.4  p.1197-1218

A Study of Software Quality Assurance System: Architecture and Case Study
(633512101839375000.pdf 711KB)

JrJung Lyu, Fu-Shine Peter Chou, His-Hsien Wu/

National Cheng Kung University


近年來軟體品質越來越受到重視。軟體業者為提昇品質,正積極推動如ISO 9000 之品保系統。在推動ISO 晶保標準驗證過程中,的ISO 9001 之4.20與ISO 9000-3 之6.4要求業者須運用統計技術及進行流程與產品衡量。不過目前在軟體衡量之論文中,並未同時考量軟體開發組織之要求與流程的變異程度,故無法直接顯示出流程達成目標的程度回本研究結合軟體流程改善與能力評定(SPICE) 國際品保系統標準與製程能力分析,針對軟體開發的特性發展一軟體品保系統之架構。此外,經由實際的個案探討可發現,軟體開發過程中,針對關鍵軟體流程的特性,軟體開發組織有必要運用統計製程管制方法,加以隨時監控,以提昇其品質保證之能力。

(633512101838906250.pdf 130KB)




The importance of the software quality is well recognized. Recently, many software developers have established the ISO 9000 quality assurance systems in order to improve the software quality. To satisfy one of the requirements in the ISO 9001 standard (4.20) or ISO 9000,3 (6.4), a software developer must use statistical techniques to measure the quality of its processes and products. However, the surveyed literature regarding software metrics has not studied the way to coordinate the requirements of the software developers with the variation in the process and failed to use a clear index to identify the degree of how a process meets the target requirements. This research integrates the SPICE (Software Process Improvement and Capability dEtermination) international standard and capability analysis to develop an architecture for a software developer to implement the quality assurance system. Based on the case study, the feasibility of the proposed architecture is justified. This study concludes that a software developer requires to apply statistical process control to its key processes in order to monitor and improve its software quality.

(633512101838906250.pdf 130KB)


Software Quality Assurance System, Statistical Process Control, Capability

Policy and management implications
(Available only in Chinese)