中山管理評論

  期刊全文閱覽

中山管理評論  2022/2

第30卷第1期  p.203-240

DOI:10.6160/SYSMR.202202_30(1).0006


題目
基於環境依賴和組織學習模式的知識管理策略
Knowledge Management Strategies Based on Environment -Dependent and Organizational Learning Patterns
(154_M62450b19e71a3_Full.pdf 1,538KB)

作者
侯君溥、洪為璽、張益誠、周昭正、吳文雄/ 德明財經科技大學多媒體設計系、國立政治大學資訊管理學系、國立東華大學會計學系、國立中山大學資訊管理學系、高雄醫學大學醫務管理暨醫療資訊學系
Chin-Fu Ho, Wei-Hsi Hung,I-Cheng Chang, Jau-Jeng Jou, Wen-Hsiung Wu/

Department of Multimedia Design, Takming University of Science and Technology ; Department of Management Information Systems, National Chengchi University ; Department of Accounting, National Dong Hwa University ; Department of Information Management, National Sun Yat-sen University ; Department of Healthcare Administration and Medical Informatics, Kaohsiung Medical Universityent,


摘要(中文)

先前的學術研究較少探討基於環境和組織學習模式的知識管理策略。本研究針對組織定位(顧客導向與科技導向)與任務因素(流程型任務與內容型任務)等兩大知識驅動環境面向中的四種組合(顧客導向*流程型任務、顧客導向*內容型任務、科技導向*流程型任務、科技導向*內容型任務),進行四個大型組織的個案研究。本研究結果顯示,在知識驅動環境面向中,組織定位和任務因素會影響組織學習和知識轉換過程。此外,本研究也解釋了知識管理策略與知識轉換過程,以及知識管理策略與相關知識管理實踐之間的關聯性。

(154_M62450b19e71a3_Abs.pdf(檔案不存在))

關鍵字(中文)

知識管理、知識驅動環境、組織學習、個案研究


摘要(英文)

Previous studies have seldom addressed the design of knowledge management (KM) strategy based upon environmental and organizational learning factors. The case study was conducted on four large organizations representing four combinations (customer-driven * process-oriented tasks, customer-driven * content-oriented tasks, technology-driven * process-oriented tasks, technology-driven * content-oriented tasks) of two knowledge driving environments namely, organizational positioning and task characteristics. The results show that organizational positioning and task factors influence the organizational learning and knowledge conversion processes. In addition, this study proposes an association between KM strategies and knowledge conversion processes, as well as between KM strategies and related KM practices.

(154_M62450b19e71a3_Abs.pdf(檔案不存在))

關鍵字(英文)

Knowledge Management, Knowledge Driving Environment, Organizational Learning, Case Study


政策與管理意涵


參考文獻

Agarwal, R. and Helfat, C. E., 2009, “Strategic Renewal of Organizations,” Organization Science, Vol. 20, No. 2, 281-293.
Alavi, M. and Leidner, D. E., 2001, “Knowledge Management and Knowledge Management Systems: Conceptual Foundations and Research Issues,” MIS Quarterly, Vol. 25, No.1, 107-136.
Ames, B. C. and Hlavacek, J. D., 1989, Market Driven Management: Prescriptions for Survival in a Turbulent World, 1st, Homewood: Dow Jones-Irwin.
Becerra-Fernandez, I. and Sabherwal, R., 2001, “Organizational Knowledge Management: A Contingency Perspective,” Journal of Management Information Systems, Vol. 18, No. 1, 23-55.
Beckman, T., 1997, “A Methodology for Knowledge Management.”, Proceedings of International Association of Science and Technology for Development (IASTED) AI and Soft Computing Conference, Banff, Canada.
Benbasat, I., Goldstein, D. K., and Mead, M., 1987, “The Case Research Strategy in Studies of Information Systems,” MIS Quarterly, Vol.11, No. 3, 369-386.
Bierly, P. and Chakrabarti, A., 1996, “Generic Knowledge Strategies in the U.S. Pharmaceutical Industry,” Strategic Management Journal, Vol.17, No. Winter Special Issue, 123-135.
Bloodgood, J. M., 2019, “Knowledge Acquisition and Firm Competitiveness: The Role of Complements and Knowledge Source,” Journal of Knowledge Management, Vol. 23, No. 1, 46-66.
Bogner, W. C. and Barr, P. S., 2000, “Making Sense in Hypercompetitive Environments: A Cognitive Explanation for the Persistence of High Velocity Competition,” Organization Science, Vol.11, No. 2, 212-226.
Bourgeois, L. J. and Eisenhardt, K. M., 1988, “Strategic Decision Processes in High Velocity Environments,” Management Science, Vol. 34, No. 7, 816-835.
Brandi, U. and Elkjaer, B., 2011, “Organizational learning viewed from a social learning perspective” in Easterby-Smith, M. and Lyles, M.A. (Eds.), Handbook of Organizational Learning, Second Edition, Chichester: Wiley, 33-42.
Buenechea-Elberdin, M., Sáenz, J., and Kianto, A., 2018, “Knowledge Management Strategies, Intellectual Capital, and Innovation Performance: A Comparison between High- and Low-Tech Firms,” Journal of Knowledge Management, Vol. 22, No. 8, 1757-1781.
Chatterjee, A., Pereira, A., and Sarkar, B., 2018, “Learning Transfer System Inventory (LTSI) and Knowledge Creation in Organizations,” The Learning Organization, Vol. 25, No. 5, 305-319.
Chatterjee, S., Ghosh, S. K., and Chaudhuri, R., 2020, “Knowledge Management in Improving Business Process: An Interpretative Framework for Successful Implementation of AI–CRM–KM System in Organizations,” Business Process Management Journal, Vol. 26, No. 6, 1261-1281.
Chen, D. N. and Liang, T. P., 2016, “Knowledge Diversity and Firm Performance: An Ecological View,” Journal of Knowledge Management, Vol. 20, No. 4, 671-686.
Choi, B. and Lee, H., 2003, “An Empirical Investigation of KM Styles and their Effect on Corporate Performance,” Information & Management, Vol. 40, No. 5, 403-417.
Cyert, R. M. and March, J. G., 1992, A Behavioral Theory of the Firm, 1st, New Jersey: Blackwell Inc.
Collis, D. J. and Montgomery, C. A., 1995, “Competing on Resources: Strategy in the 1990s,” Harvard Business Review, Vol. 73, No. 4, 118-128.
Davenport, T. H. and Prusak, L., 1998, Working Knowledge: How Organizations Manage What They Know, 1st, Boston: Harvard Business School Press.
Donoghue, L. P., Harris, J. G., and Weitzman, B.A., 1999, “The Knowledge Management Strategies that Create Value,” Outlook, Vol.1, 48-53.
Earl, M., 2001, “Knowledge Management Strategies: Toward a Taxonomy,” Journal of Management Information Systems, Vol. 18, No. 1, 215-233.
Evermann, J., 2005, “Towards a Cognitive Foundation for Knowledge Representation,” Information Systems Journal, Vol. 5, No. 2, 147-178.
Fábio, L. O., Gomes Couto, M. H., Ricardo, F. S., and Bresciani, S., 2019, “The Integration between Knowledge Management and Dynamic Capabilities in Agile Organizations,” Management Decision, Vol. 57, No. 8, 1960-1979.
Gabriel, H., 1999, “Organizational Factors and Knowledge Management within Large Marketing Departments: An Empirical Study,” Journal of Knowledge Management, Vol. 3, No. 3, 212-225.
Gartner Group, 2002, “Management Update: The 2002 Knowledge Management Hype Cycle,” Inside Gartner, Vol. 18, No. 423, 1-4.
Gold, A. H., Malhotra, A., and Segars, A.H., 2001, “Knowledge Management: An Organizational Capabilities Perspective,” Journal of Management Information Systems, Vol. 18, No. 1, 185-214.
Grant, R. M., 1996, “Toward a Knowledge-based Theory of the Firm,” Strategic Management Journal, Vol. 17, No. Winter Special Issue, 109-122.
Hansen, M. T., Nohria, N., and Tierney, T., 1999, “What’s Your Strategy for Managing Knowledge?,” Harvard Business Review, Vol. 77, No. 2, 106-116.
Holste, J. S. and Fields, D., 2010, “Trust and Tacit Knowledge Sharing and Use,” Journal of Knowledge Management, Vol. 14, No. 1, 128-140.
Holsapple, C. W. and Joshi, K. D., 1999, Knowledge Selection: Concepts, Issues, and Technologies, 1st, Boca Raton: CRC Press.
Hsiao, R. L. and Tsai, S., 2003, “The Problem of Embeddedness: Knowledge Transfer, Situated Practice, and the Role of Information Systems.”, Proceedings of the 24th International Conference on Information Systems, Seattle, USA.
Huber, G. P., 1991, “Organizational Learning: The Contributing Processes and the Literatures,” Organization Sciences, Vol. 2, No. 1, 88-115.
Huysman, M. H., Creemers, M., and Derksen, F., 1998, “Learning from the Environment, Exploring the Relation between Organizational Learning, Knowledge Management and Information/Communication Technology.”, Proceedings of the 4th Americas Conference Association for Information Systems, Baltimore, USA.
Imran, M. K., Rehman, C. A., Aslam, U., and Bilal, A. R., 2016, “What’s Organization Knowledge Management Strategy for Successful Change Implementation?,” Journal of Organizational Change Management, Vol. 29, No. 7, 1097-1117.
Jones, N. B. and Mahon, J. F., 2012, “Nimble Knowledge Transfer in High Velocity/ Turbulent Environments,” Journal of Knowledge Management, Vol. 16, No. 5, 774-788.
Kettinger, W. J., Li, Y., Davis, J. M., and Kettinger, L., 2015, “The Roles of Psychological Climate, Information Management Capabilities, and IT Support on Knowledge-sharing: An MOA Perspective,” European Journal of Information Systems, Vol. 24, No. 1, 59-75.
Kim, T. H., Choi, B., Lee, J. N., and Sambamurthy, V., 2021, “Portfolio Effects of Knowledge Management Strategies on Firm Performance: Complementarity or Substitutability?,” Information & Management, Vol. 58, No. 4, 103468.
Kohli, A. K. and Jaworski, B. J., 1990, “Market Orientation: The Construct, Research Propositions and Managerial Implications,” Journal of Marketing, Vol. 54, No. 2, 1-18.
Kumar, J. and Ganesh, L., 2011, “Balancing Knowledge Strategy: Codification and Personalization During Product Development,” Journal of Knowledge Management, Vol. 15, No. 1, 118-135.
Lee, A. S., 1989, “A Scientific Methodology for MIS Case Studies,” MIS Quarterly, Vol. 13, No. 1, 33-52.
Lee, H. and Choi, B., 2003, “Knowledge Management Enablers, Processes, and Organizational Performance: An Integrative View and Empirical Examination,” Journal of Management Information Systems, Vol. 20, No. 1, 179-228.
Lin, C., Tsai, F., Tarn, D. D. C., and Hsu, S., 2015, “Strategic Fit among Knowledge Attributes, Knowledge Management Systems, and Service Positioning,” Knowledge Management Research & Practice, Vol. 13, No. 3, 272-280.
Loon, M., 2019, “Knowledge Management Practice System: Theorising from an International Meta-standard,” Journal of Business Research, Vol. 94, 432-441.
Mohr, J., 2001, Marketing of High-Technology Products and Innovations, 1st, New Jersey: Prentice-Hall.
Martinelli, E. M. and Tunisini, A., 2019, “Customer Integration into Supply Chains: Literature Review and Research Propositions,” The Journal of Business & Industrial Marketing, Vol. 34, No. 1, 24-38.
Muhammad, K. I., Ahmad, R. B., Aslam, U., and Rahman, U., 2017, “Knowledge Management Strategy: An Organizational Change Prospective,” Journal of Enterprise Information Management, Vol. 30, No. 2, 335-351.
Nonaka, I., 1994, “A Dynamic Theory of Organizational Knowledge Creation,” Organization Science, Vol. 5, No. 1, 14-37.
Nonaka, I. and Takeuchi, H., 1995, The Knowledge-Creating Company, 1st, New York: Oxford University Press.
Nowacki, R. and Bachnik, K., 2016, “Innovations within Knowledge Management,” Journal of Business Research, Vol. 69, No. 5, 1577-1581.
O’Conner, G. C., 1998, “Market Learning and Radical Innovation: A Cross Case Comparison of Eight Radical Innovation Projects,” Journal of Product Innovation Management, Vol. 15, No. 2, 151-166.
Odor, H. O., 2020, “Knowledge Management as an Extension of Organisational Learning Process,” International Journal of Information, Business and Management, Vol. 12, No. 1, 177-187.
Panda, S. and Rath, S. K., 2021, “Information Technology Capability, Knowledge Management Capability, and Organizational Agility: The Role of Environmental Factors,” Journal of Management and Organization, Vol. 27, No. 1, 148-174.
Park, S., Stylianou, A., Subramaniam, C., and Niu, Y., 2015, “Information Technology and Interorganizational Learning: An Investigation of Knowledge Exploration and Exploitation Processes,” Information & Management, Vol. 52, No. 8, 998-1011.
Perrow, C. A., 1967, “A Framework for the Comparative Analysis of Organizations,” American Sociological Review, Vol. 32, No. 2, 194-208.
Prahalad, C. K. and Hamel, G., 1990, “The Core Competence of the Corporation,” Harvard Business Review, Vol. 68, No. 3, 79-91.
Ray, D., 2014, “Overcoming Cross-cultural Barriers to Knowledge Management Using Social Media,” Journal of Enterprise Information Management, Vol. 27, No. 1, 45-55.
Scheepers, R., Venkitachalam, K., and Gibbs, M.R., 2004, “Knowledge Strategy in Organizations: Refining the Model of Hansen, Nohria and Tierney,” Journal of Strategic Information Systems, Vol. 13, No. 3, 201-222.
Shin, K. and Pérez-Nordtvedt, L., 2020, “Knowledge Acquisition Efficiency, Strategic Renewal Frequency and Firm Performance in High Velocity Environments,” Journal of Knowledge Management, Vol. 24, No. 9, 2035-2055.
Song, S. and Sun, J., 2018, “Exploring Effective Work Unit Knowledge Management (KM): Roles of Network, Task, and KM Strategies,” Journal of Knowledge Management, Vol. 22, No. 7, 1614-1636.
Souder, W. E., Sherman, J. D., and Cooper, R. D., 1998, “Environmental Uncertainty, Organizational Integration, and New Product Development Effectiveness: A Test of Contingency Theory,” Journal of Product Innovation Management, Vol. 15, No. 6, 520-533.
Spender, J. C., 1994, “Organizational Knowledge, Collective Strategy and Penrose Rents,” International Business Review, Vol. 3, No. 4, 353-367.
Srisamran, P. and Ractham, V. V., 2014, “Customer-Centric Knowledge Creation for Customer Relationship Management,” Journal of Applied Business Research, Vol. 30, No. 2, 397-408.
Swan, J., Newell, S., and Robertson, M., 2000, “Limits of IT-driven Knowledge Management for Interactive Innovation Processes: Towards a Community-based Approach.”, Proceedings of the 33rd Hawaii International Conference on System Sciences, Hawaii, USA.
Teece, D. J., 2000, “Strategies for Managing Knowledge Assets: The Role of Firm Structure and Industrial Context,” Long Range Planning, Vol. 33, No. 1, 35-54.
Thomas, N. and Vohra, N., 2015, “Development of Network Measures for Knowledge Processes: A Relational Framework,” Knowledge and Process Management, Vol. 22 No. 2, 126-139.
Volkoff, O., Elmes, M. B., and Strong, D.M., 2004. “Enterprise Systems, Knowledge Transfer and Power Users,” Journal of Strategic Information Systems, Vol. 13, No. 4, 279-304.
Yap, C. M. and Souder, W. E., 1994, “Factors Influencing New Product Success and Failure in Small Entrepreneurial High-technology Electronics Firms,” Journal of Product Innovation Management, Vol. 11, No. 5, 418-432.
Yeh, Y. J., Lai, S. Q., and Ho, C. T., 2006, “Knowledge Management Enablers: A Case Study,” Industrial Management & Data Systems, Vol. 106, No. 6, 793-810.
Yin, R. K., 1994, Case Study Research: Design and Method, 1st, Thousand Oaks: Sage.
Zack, M. H., 1999, “Developing a Knowledge Strategy,” California Management Review, Vol. 41, No. 3, 125-145.
Zheng, W., Yang, B., and McLean, G. N., 2010, “Linking Organizational Culture, Structure, Strategy, and Organizational Effectiveness: Mediating Role of Knowledge Management,” Journal of Business Research, Vol. 63, No. 7, 763-771.