Sun Yat-Sen Management Review

  Journal Fullview


Title
企業資訊系統採用:基於TOE模型之整合性分析
Organizational Adoption of Information Technology: A Meta-Analysis Based on the TOE Model
(154_M62450384e3f04_Full.pdf 2,009KB)

Author
周彥君、黃冠傑、梁定澎/國立政治大學資訊管理系、國立政治大學資訊管理系、國立中山大學智慧電子商務研究中心
Yen-Chun Chou, Guan-Jie Huang, Ting-Peng Liang/

Department of Management Information Systems, National Chengchi University; Department of Management Information Systems, National Chengchi University ; Electronic Commerce Research Center, National Sun Yat-Sen University, Kaohsiung, Taiwan


Abstract(Chinese)

企業對於資訊系統的採用是一個重要的研究議題,然而在過去相關的研 究,對於可能影響因素及所產生的效果,彼此間有一定程度的分歧,因此本研 究預期透過整合分析(meta analysis)彙整企業資訊採用文獻,而彙整的架構則使 用整合各方觀點的TOE 框架,完整將過往文獻所發現的影響因素依照科技、組 織以及環境三構面加以統整,並透過整合分析的統計分析得出各因素在考量不 同研究後的匯總效果,尤其所採用的隨機整合模型(random effect model),對於 估計出的匯總效果,具有外推到未知樣本(如:未收集或未來可能相關研究)的效 力。本研究預期提出綜整性的企業資訊採用模型,嚴謹彙整出過去文獻顯著且 一致的影響因子,更重要的是探討各因素在不同情境下的差異,顯示企業資訊 系統採用的權變性質。

(154_M62450384e3f04_Abs.pdf(File does not exist))

KeyWord(Chinese)

科技-組織-外在環境框架(TOE),組織採用,資訊科技,整合分析


Abstract(English)

The organizational adoption of information technology (IT) has been an important research area for decades. A number of factors have been investigated, but some previous findings about their effects are inconsistent and need further consolidation. To address this need, this study aggregates previous findings using the meta-analysis. The TOE model is a major framework that includes factors associated with technology, organization, and environment, and it is comprehensive enough to absorb various variables examined in literature. Meta-analysis allows us to aggregate previous findings statistically to draw more robust conclusions regarding their effects. The random effect model can extend in-sample estimates to out-of-sample generalizability. While knowledge of some factors suffers from insufficient study and/or inconsistent findings, we identify factors that are significant and stable across studies. Furthermore, direction and strength of a factor is distinct across studies. We use the moderation analysis to show that effects of factors are contingent on the three contextual factors. Overall, we propose an integrated model for organizational IT adoption. The TOE framework provides the comprehensive dimensions, and 14 factors are identified with rigorous support of the meta-analysis. More importantly,the moderation analysis explores the impacts of contextual factors, relationships that may not necessarily be apparent from individual studies, leading to an extended TOE framework.

(154_M62450384e3f04_Abs.pdf(File does not exist))

KeyWord(English)

Technology-Organization-Environment Framework, Organizational Adoption, Information Technology, Meta Research


Policy and management implications
(Available only in Chinese)


References

Ahmad, S. Z., Abu Bakar, A. R., Faziharudean, T. M., and Mohamad Zaki, K. A., 2015, “An Empirical Study of Factors Affecting E-commerce Adoption among Small- and Medium-sized Enterprises in a Developing Country: Evidence from Malaysia,” Information Technology for Development, Vol. 21, No. 4, 555-572. *
Ainin, S., Naqshbandi, M. M., and Dezdar, S., 2016, “Impact of Adoption of Green IT Practices on Organizational Performance,” Quality & Quantity, Vol. 50, No. 5, 1929-1948. *
Al-Qirim, N. 2007, “The Adoption of eCommerce Communications and Applications Technologies in Small Businesses in New Zealand,” Electronic Commerce Research and Applications, Vol. 6, No. 4, 462-473.
Aman, F. and Aitken, A., 2011, “The Indirect Impacts of Management Support and Commitment on Knowledge Management Systems (KMS) Adoption: Evidence from Malaysian Technology Industries,” African Journal of Business Management, Vol. 5, No. 27, 1131-1145. *
Antonius, N., Xu, J., and Gao, X., 2015, “Factors Influencing the Adoption of Enterprise Social Software in Australia,” Knowledge-Based Systems, Vol. 73, 32-43. *
Awa, H. O. and Ojiabo, O. U., 2016, “A Model of Adoption Determinants of ERP within TOE Framework,” Information Technology & People, Vol. 29, No. 4, 901-930. *
Basole, R. C., Seuss, C. D., and Rouse, W. B., 2013, “IT Innovation Adoption by Enterprises: Knowledge Discovery through Text Analytics,” Decision Support Systems, Vol. 54, No. 2, 1044-1054. *
Benaroch, M. and Kauffman, R. J., 1999, “A Case for Using Real Options Pricing Analysis to Evaluate Information Technology Project Investments,” Information Systems Research, Vol. 10, No. 1, 70-86.
Benaroch, M. and Kauffman, R. J., 2000, “Justifying Electronic Banking Network Expansion Using Real Options Analysis,” MIS Quarterly, Vol. 24, No. 2, 197-225.
Brown, I. and Russell, J., 2007, “Radio Frequency Identification Technology: An Exploratory Study on Adoption in the South African Retail Sector,” International Journal of Information Management, Vol. 27, No. 4, 250-265. *
Brynjolfsson, E., T. W. Malone, V. Gurbaxani, and A. Kambil., 1994, “Does Information Technology Lead to Smaller Firms?” Management Science, Vol. 40, No. 12, 1628-1644.
Broadbent, M., Weill, P., and St. Clair, D., 1999, “The Implications of Information Technology Infrastructure for Business Process Redesign,” MIS Quarterly, Vol. 23, No. 2, 159-182.
Buhalis, D., 1998, “Strategic Use of Information Technologies in the Tourism Industry,” Tourism Management, Vol. 19, No. 5, 409-421.
Caldeira, M. M. and Ward, J. M., 2003, “Using Resource-based Theory to Interpret the Successful Adoption and Use of Information Systems and Technology in Manufacturing Small and Medium-sized Enterprises,” European Journal of Information Systems, Vol. 12, No. 2, 127-141. *
Card, N. A., 2012, Applied Meta-analysis for Social Science Research, 1st, New York: The Guilford Press.
Chang, S. I., Hung, S. Y., Yen, D., and Lee, P. J., 2012, “Critical Factors of ERP Adoption for Small- and Medium-sized Enterprises: An Empirical Study” in Tan, F. B. (eds.), International Comparisons of Information Communication Technologies: Advancing Applications, First Edition, Hersey, PA: IGI Global, 205-230. *
Chau, P. Y. K. and Tam, K. Y., 1997, “Factors Affecting the Adoption of Open Systems: An Exploratory Study,” MIS Quarterly, Vol. 21, No. 1, 1-24. *
Costa, C. J., Ferreira, E., Bento, F., and Aparicio, M., 2016, “Enterprise Resource Planning Adoption and Satisfaction Determinants,” Computers in Human Behavior, Vol. 63, 659-671. *
Daniel, E. M. and Grimshaw, D. J., 2002, “An Exploratory Comparison of Electronic Commerce Adoption in Large and Small Enterprises,” Journal of Information Technology, Vol. 17, No. 3, 133-147. *
Delone, W. H., 1981, “Firm Size and the Characteristics of Computer Use,” MIS Quarterly, Vol. 5, No. 4, 65-77.
Demeke, W., Olden, A., and Nocera, J. A., 2016, “Factors Affecting the Adoption of Information and Communication Technologies: Small Hotels and Tour Operators in Addis Ababa, Ethiopia,” Libri, Vol. 66, No. 2, 151-165. *
Deng, Q. and Ji, S., 2015, “Organizational Green IT Adoption: Concept and Evidence,” Sustainability, Vol. 7, No. 12, 16737-16755. *
Depietro, R., Wiarda, E., and Fleischer, M., 1990, “The Context for Change: Organization, Technology and Environment,” The Processes of Technological Innovation, Vol. 199, No. 0, 151-175.
Dewan, S. and Kraemer, K. L., 1998, “International Dimensions of the Productivity Paradox,” Communications of the ACM, Vol. 41, No. 8, 56-62.
Gerwo, J. E., Grover, V., Thatcher, J. E., and Roth, P. L., 2014, “Looking Toward the Future of IT-Business Strategic Alignment through the Past: A Meta-Analysis,” MIS Quarterly, Vol. 38, No. 4, 1059-1085.
Giunta, A. and Trivieri, F., 2007, “Understanding the Determinants of Information Technology Adoption: Evidence from Italian Manufacturing Firms,” Applied Economics, Vol. 39, No. 10, 1325-1334. *
Gombault, A., Allal-Chérif, O., and Décamps, A., 2016, “ICT Adoption in Heritage Organizations: Crossing the Chasm,” Journal of Business Research, Vol. 69, No. 11, 5135-5140. *
Gu, V. C., Cao, Q., and Duan, W., 2012, “Unified Modeling Language (UML) IT adoption—A Holistic Model of Organizational Capabilities Perspective.,” Decision Support Systems, Vol. 54, No. 1, 257-269. *
Hameed, M. A., Counsell, S., and Swift, S., 2012, “A Meta-analysis of Relationships between Organizational Characteristics and IT Innovation Adoption in Organizations,” Information & Management, Vol. 49, No. 5, 218-232. *
Hedges, L. V. and Vevea, J. L., 1998, “Fixed- and Random-effects Models in Meta-analysis,” Psychological Methods, Vol. 3, No. 4, 486–504.
Hoque, M. R., Saif, A. N. M., AlBar, A. M., and Bao, Y., 2016, “Adoption of Information and Communication Technology for Development: A Case Study of Small and Medium Enterprises in Bangladesh,” Information Development, Vol. 32, No. 4, 986-1000. *
Hsu, C. L. and Lin, J. C. C., 2016, “Factors Affecting the Adoption of Cloud Services in Enterprises,” Information Systems and e-Business Management, Vol. 14, No. 4, 791-822. *
Hsu, P. F., Kraemer, K. L., and Dunkle, D., 2006, “Determinants of e-business Use in US Firms,” International Journal of Electronic Commerce, Vol. 10, No. 4, 9-45
Hung, S. Y., Hung, W. H., Tsai, C. A., and Jiang, S. C., 2010, “Critical Factors of Hospital Adoption on CRM system: Organizational and Information System Perspectives,” Decision Support Systems, Vol. 48, No. 4, 592-603. *
Hwang, H. G., Ku, C. Y., Yen, D. C., and Cheng, C. C., 2004, “Critical Factors Influencing the Adoption of Data Warehouse Technology: A Study of the Banking Industry in Taiwan,” Decision Support Systems, Vol. 37, No. 1, 1-21. *
Hwang, Y., 2005, “Investigating Enterprise Systems Adoption: Uncertainty Avoidance, Intrinsic Motivation, and the Technology Acceptance Model,” European Journal of Information Systems, Vol. 14, No. 2, 150-161. *
Iacovou, C. L., Benbasat, I., and Dexter, A. S., 1995, “Electronic Data Interchange and Small Organizations: Adoption and Impact of Technology,” MIS Quarterly, Vol. 19, No. 4, 465-485. *
Ifinedo, P., 2011, “An Empirical Analysis of Factors Influencing Internet/E-business Technologies Adoption by SMEs in Canada,” International Journal of Information Technology & Decision Making, Vol. 10, No. 4, 731-766. *
Kim, S. and Garrison, G., 2010, “Understanding Users’ Behaviors Regarding Supply Chain Technology: Determinants Impacting the Adoption and Implementation of RFID Technology in South Korea,” International Journal of Information Management, Vol. 30, No. 5, 388-398. *
King, W. R. and J. He., 2006, “A Meta-analysis of the Technology Acceptance Model,” Information and Management, Vol. 43, No. 6, 740-755.
Ko, E., Kim, S. H., Kim, M., and Woo, J. Y., 2008, “Organizational Characteristics and the CRM Adoption Process,” Journal of Business Research, Vol. 61, No. 1, 65-74. *
Koo, C. and Chung, N., 2014, “Examining the Eco-technological Knowledge of Smart Green IT Adoption Behavior: A Self-determination Perspective,” Technological Forecasting and Social Change, Vol. 88, No. C, 140-155. *
Kuan, K. K., and Chau, P. Y., 2001, “A Perception-based Model for EDI Adoption in Small Businesses Using a Technology–organization–environment Framework,” Information & Management, Vol. 38, No. 8, 507-521. *
Kuckertz, A. and Breugst, N., 2009, “Organizational Readiness and the Adoption of Electronic Business: The Moderating Role of National Culture in 29 European Countries,” ACM SIGMIS Database, Vol. 40, No. 4, 117-131. *
Kurnia, S., Choudrie, J., Mahbubur, R. M., and Alzougool, B., 2015, “E-commerce Technology Adoption: A Malaysian Grocery SME Retail Sector Study,” Journal of Business Research, Vol. 68, No. 9, 1906-1918. *
Lal, K., 1999, “Determinants of the Adoption of Information Technology: A Case Study of Electrical and Electronic Goods Manufacturing Firms in India,” Research Policy, Vol. 28, No. 7, 667-680. *
Law, C. C., and Ngai, E. W., 2007, “ERP Systems Adoption: An Exploratory Study of the Organizational Factors and Impacts of ERP Success,” Information & Management, Vol. 44, No. 4, 418-432. *
Law, C. C., Chen, C. C., and Wu, B. J., 2010, “Managing the Full ERP Life-cycle: Considerations of Maintenance and Support Requirements and IT Governance Practice as Integral Elements of the Formula for Successful ERP Adoption,” Computers in Industry, Vol. 61, No. 3, 297-308. *
Lee, G. and Xia, W., 2006, “Organizational Size and IT Innovation Adoption: A Meta-Analysis,” Information & Management, Vol. 43, No. 8, 975-985. *
Lee, J., 2008, “Determinants of Government Bureaucrats' New PMIS Adoption: The Role of Organizational Power, IT Capability, Administrative Role, and Attitude,” The American Review of Public Administration, Vol. 38, No. 2, 180-202. *
Lee, O. K., Wang, M., Lim, K. H. and Peng, Z., 2009, “Knowledge Management Systems Diffusion in Chinese Enterprises: A Multistage Approach Using the Technology-organization-environment Framework,” Journal of Global Information Management, Vol. 17, No. 1, 70-84. *
Leung, R. and Law, R., 2013, “Evaluation of Hotel Information Technologies and EDI Adoption: The Perspective of Hotel IT Managers in Hong Kong,” Cornell Hospitality Quarterly, Vol. 54, No. 1, 25-37. *
Lin, C. Y. and Ho, Y. H., 2009, “RFID Technology Adoption and Supply Chain Performance: An Empirical Study in China's Logistics Industry,” Supply Chain Management: An International Journal, Vol. 14, No. 5, 369-378. *
Lin, H. F. and Lin, S. M., 2008, “Determinants of E-business Diffusion: A Test of the Technology Diffusion Perspective,” Technovation, Vol. 28, No. 3, 135-145. *
Lin, H. F., 2014, “Understanding the Determinants of Electronic Supply Chain Management System Adoption: Using the Technology–organization–environment Framework,” Technological Forecasting and Social Change, Vol. 86, 80-92. *
Ma, Q. and Liu, L., 2004, “The Technology Acceptance Model: A Meta-analysis of Empirical Findings,” Journal of Organizational and End User Computing, Vol. 16, No. 1, 59-72.
MacKay, N., Parent, M., and Gemino, A., 2004, “A Model of Electronic Commerce Adoption by Small Voluntary Organizations,” European Journal of Information Systems, Vol. 13, No. 2, 147-159. *
Mayeh, M., Ramayah, T., and Mishra, A., 2016, “The Role of Absorptive Capacity, Communication and Trust in ERP Adoption,” Journal of Systems and Software, Vol. 119, 58-69. *
Mignerat, M. and Rivard, S., 2009, “Positioning the Institutional Perspective in Information Systems Research,” Journal of Information Technology, Vol. 24, No. 4, 369-391.
Moghavvemi, S., Mohd Salleh, N. A., Zhao, W., and Mattila, M., 2012, “The Entrepreneur’s Perception on Information Technology Innovation Adoption: An Empirical Analysis of the Role of Precipitating Events on Usage Behavior,” Innovation, Vol. 14, No. 2, 231-246. *
Muriithi, P., Horner, D., and Pemberton, L., 2016, “Factors Contributing to Adoption and Use of Information and Communication Technologies within Research Collaborations in Kenya,” Information Technology for Development, Vol. 22, No. sup1, 84-100. *
Ngai, E. W., Law, C. C., and Wat, F. K., 2008, “Examining the Critical Success Factors in the Adoption of Enterprise Resource Planning,” Computers in Industry, Vol. 59, No. 6, 548-564. *
Oliveira, T. and Martins, M. F., 2011, “Literature Review of Information Technology Adoption Models at Firm Level,” The Electronic Journal Information Systems Evaluation, Vol. 14, 110-121.
Pan, M. J. and Jang, W. Y., 2008, “Determinants of the Adoption of Enterprise Resource Panning within the Technology-organization-environment Framework: Taiwan's Cmmunications Industry,” Journal of Computer Information Systems, Vol. 48, No. 3, 94-102. *
Park, E. and Kim, K. J., 2014, “An Integrated Adoption Model of Mobile Cloud Services: Exploration of Key Determinants and Extension of Technology Acceptance Model,” Telematics and Informatics, Vol. 31, No. 3, 376-385. *
Ram, J., Corkindale, D., and Wu, M. L., 2014, “ERP Adoption and the Value Creation: Examining the Contributions of Antecedents,” Journal of Engineering and Technology Management, Vol. 33, 113-133. *
Rodríguez-Ardura, I. and Meseguer-Artola, A., 2010, “Toward a Longitudinal Model of Ecommerce: Environmental, Technological, and Organizational Drivers of B2C Adoption,” The Information Society, Vol. 26, No. 3, 209-227. *
Romero, I. and Martínez-Román, J. A., 2015, “Determinants of Technology Adoption in the Retail Trade Industry—The Case of SMEs in Spain,” Amfiteatru Economic Journal, Vol. 17, No. 39, 646-660. *
Rosenthal, R., 1979, “The File Drawer Problem and Tolerance for Null Results,” Psychological Bulletin, Vol., 86, No. 3, 638-641.
Saffu, K., Walker, J. H., and Hinson, R., 2008, “Strategic Value and Electronic Commerce Adoption among Small and Medium-sized Enterprises in a Transitional Economy,” Journal of Business & Industrial Marketing, Vol. 23, No. 6, 395-404. *
Sabherwal, R., Jeyaraj, A., and Chowa, C., 2006, “Information System Success: Individual and Organizational Determinants,” Management Science, Vol. 52, No. 12, 1849-1864.
Seethamraju, R., 2015, “Adoption of Software as a Service (SaaS) Enterprise Resource Planning (ERP) Systems in Small and Medium Sized Enterprises (SMEs),” Information Systems Frontiers, Vol. 17, No. 3, 475-492. *
Sharma, M. K., 2009, “Receptivity of India's Small and Medium-sized Enterprises to Information System Adoption,” Enterprise Information Systems, Vol. 3, No. 1, 95-115. *
Sharma, S. and Rai, A., 2015, “Adopting IS Process Innovations in Organizations: The Role of IS Leaders’ Individual Factors and Technology Perceptions in Decision Making,” European Journal of Information Systems, Vol. 24, No. 1, 23-37. *
Sila, I., 2013, “Factors Affecting the Adoption of B2B E-commerce Technologies,” Electronic Commerce Research, Vol. 13, No. 2, 199-236. *
Strohmeier, S. and Kabst, R., 2009, “Organizational Adoption of e-HRM in Europe: An Empirical Exploration of Major Adoption Factors,” Journal of Managerial Psychology, Vol. 24, No. 6, 482-501. *
Tabak, F. and Barr, S. H., 1999, “Propensity to Adopt Technological Innovations: The Impact of Personal Characteristics and Organizational Context,” Journal of Engineering and Technology Management, Vol. 16, No. 3, 247-270. *
Tarafdar, M. and Vaidya, S. D., 2006, “Challenges in the Adoption of E-commerce Technologies in India: The Role of Organizational Factors,” International Journal of Information Management, Vol. 26, No. 6, 428-441. *
Teo, T. S. H., Ranganathan, C., and Dhaliwal, J., 2006, “Key Dimensions of Inhibitors for the Deployment of Web-based Business-to-business Electronic Commerce,” IEEE Transactions on Engineering Management, Vol. 53, No. 3, 395-411. *
Thong, J. Y. and Yap, C. S., 1995, “CEO Characteristics, Organizational Characteristics and Information Technology Adoption in Small Businesses,” Omega, Vol. 23, No. 4, 429-442. *
Thong, J. Y. L. 1999. An integrated model of information systems adoption in small business. J. Management Inform. Systems, 15(4), 187-214.
To, P. L., Liao, C., Chiang, J. C., Shih, M. L., and Chang, C. Y., 2008, “An Empirical Investigation of the Factors Affecting the Adoption of Instant Messaging in Organizations,” Computer Standards & Interfaces, Vol. 30, No. 3, 148-156. *
Tornatzky, L. and Fleischer, M., 1990, The Process of Technology Innovation, 1st, Lexington, KY: Lexington Books.
Tsai, W. C. and Tang, L. L., 2012, “A Model of the Adoption of Radio Frequency Identification Technology: The Case of Logistics Service Firms,” Journal of Engineering and Technology Management, Vol. 29. No. 1, 131-151. *
Tung, L. L. and Rieck, O., 2005, “Adoption of Electronic Government Services among Business Organizations in Singapore,” The Journal of Strategic Information Systems, Vol. 14, No. 4, 417-440. *
Ugrin, J. C., 2009, “The Effect of System Characteristics, Stage of Adoption, and Experience on Institutional Explanations for ERP Systems Choice,” Accounting Horizons, Vol. 23, No. 4, 365-389. *
van de Weerd, I., Mangula, I. S., and Brinkkemper, S., 2016, “Adoption of Software as a Service in Indonesia: Examining the Influence of Organizational Factors,” Information & Management, Vol. 53, No. 7, 915-928. *
Ven, K and Verelst, J., 2012, “A Qualitative Study on the Organizational Adoption of Open Source Server Software,” Information Systems Management, Vol. 29, No. 3, 170-187. *
Wang, Y. S., Li, H. T., Li, C. R., and Zhang, D. Z., 2016, “Factors Affecting Hotels’ Adoption of Mobile Reservation Systems: A Technology-organization-environment Framework,” Tourism Management, Vol. 53, 163-172. *
Wu, J. and Lederer, A., 2009, “A Meta-analysis of the Role of Environment-based Voluntariness in Information Technology Acceptance,” MIS Quarterly, Vol. 33, No. 2, 419-432.
Yang, Z., Kankanhalli, A., Ng, B. Y., and Lim, J. T. Y., 2013, “Analyzing the Enabling Factors for the Organizational Decision to Adopt Healthcare Information Systems,” Decision Support Systems, Vol. 55, No. 3, 764-776. *
Yu, C. S., and Tao, Y. H., 2009, “Understanding Business-level Innovation Technology Adoption,” Technovation, Vol. 29, No. 2, 92-109. *
Zhu, K., Kraemer, K., and Xu, S., 2003, “Electronic Business Adoption by European Firms: A Cross-country Assessment of the Facilitators and Inhibitors,” European Journal of Information Systems, Vol. 12, No. 4, 251-268. *
Zhu, K. and Kraemer, K. L., 2005, “Post-adoption Variations in Usage and Value of E-business by Organizations: Cross-country Evidence from the Retail Industry,” Information Systems Research, Vol. 16, No. 1, 61-84. *
Zhu, K., Kraemer, K. L., and Xu, S., 2006, “The Process of Innovation Assimilation by Firms in Different Countries: A Technology Diffusion Perspective on E-business,” Management Science, Vol. 52, No. 10, 1557-1576. *
Zorn, T. E., Flanagin, A. J., and Shoham, M. D., 2011, “Institutional and Non-institutional Influences on Information and Communication Technology Adoption and Use among Nonprofit Organizations,” Human Communication Research, Vol. 37, No. 1, 1-33. *