Sun Yat-Sen Management Review

  Journal Fullview

Sun Yat-Sen Management Review  2007/12

Vol. 15, 英文特刊  p.79-102

Effectiveness of Outsourced Training: Determinants and Moderators
(633404944981718750.pdf 2,754KB)

Jyh-Jer Roger Ko/

Department of Sociology National Taiwan University


教育訓練委外是當今企業常使用的一項措施。作者在文中分析了知識分 享、夥伴關係、制度化等因素是如何影響教育訓練委外之有效性,並討論人 力資源管理措施如何調節前述因素對教育訓練委外有效性之影響。作者針對 國內387 家具有代表性的企業,使用層級迴歸來分析文中所提出的七項假 說。研究結果顯示知識分享與制度化這兩項因素對委外績效有顯著的影響 力,而人力資源管理措施則分別在知識分享、制度化與委外績效之間扮演重 要的調節角色。

(633404944981093750.pdf 53KB)




It is currently a common practice for business organizations to outsource training responsibilities. The author analyzes the extent to which knowledge sharing, partnerships, institutionalization, and other organizational characteristics affect training outsourcing performance, then discusses how human resource management moderates the effects of other factors on outsourcing effectiveness. Seven hypotheses were analyzed using hierarchical regression models with data collected via questionnaires completed by 387 Taiwanese firms. The results indicate that knowledge sharing and institutionalization exert significant and separate effects on outsourcing performance, and that human resource management plays a significant role in moderating relationships between institutionalization and outsourcing effectiveness as well as between knowledge sharing and outsourcing performance.

(633404944981093750.pdf 53KB)


training outsourcing, knowledge sharing, partnerships, institutionalization, human resource management.

Policy and management implications
(Available only in Chinese)

There is general agreement that business service outsourcing will continue to escalate, raising questions about the effects of outsourcing on training effectiveness. This study tested hypotheses suggesting that the HR management function can assist outsourcing strategies and that enhancing institutionalization and knowledge sharing between service receivers and external organizations can boost enterprise performance. According to the study results, knowledge sharing and institutionalization both exert significant influences on outsourcing effectiveness, but the same is not true for partnership. It was also found that the influence of HR management on outsourcing effectiveness moderated the effects of institutionalization and knowledge sharing, thus adjusting employment costs. Few training outsourcing regulations or guidelines exist, even though many enterprises are involved in multiple projects and plans for HR development. To support effectiveness of outsourced training, the findings suggest that enterprises institutionalize successful and unsuccessful practices and relevant processes as future reference sources in order to help HR managers address these issues and to boost overall firm performance. The lack of partnership influence on outsourcing effectiveness among the Taiwanese firms in the study sample implies that outsourcing practices in this country are focused on short-term benefits. To make outsourcing more effective, it is essential to maintain long-term supplier relationships; cost alone cannot be viewed as the sole concern when selecting a supplier. A possible alternative option might entail collaboration among enterprises in the same industry or in related industries. Another recommendation is for enterprises to take advantage of information and communications technologies to add flexibility to training content, to integrate teaching and learning resources, and to assist in the transformation of individual knowledge into organizational knowledge. In terms of knowledge management, it is important to overcome organizational and individual inertia as well as cultural barriers to create environments that encourage the sharing of knowledge and innovative ideas and instill a dual sense of mutual trust and commitment among employees. Finally, information technology tools can help enterprises utilize their wealth of experience and knowledge in a more efficient manner.